Do you Provide User Guides or Instruction Manuals with Equipment Rentals
Yes. User Guides or Set-Up Instructions for *particular products (*if needed) are available on our website for download. Click the link below.
How do I know which tent to get based on number of guests or seating requirements
Refer to the chart below for recommended layout options.
If I don’t use all the items I rent, do I still have to pay the rental cost?
Yes. The rental cost is for all items provided, even if you do not use everything. Those items have been reserved and prepared for you specifically, and were not available for others to rent at that time.
Do you deliver and how much does it cost?
Yes, we do deliver. Delivery charges vary according to the distance/location of the event.
Security Deposits
Minimum order requirement – Vaughan = $100 Minimum order requirement – Toronto, Brampton, Bolton, Caledon, Mississauga, Scarborough, Markham, Aurora, Newmarket, Innisfil = $200
Delivery/Pick-up above or below ground level
Delivery and set-up below or above ground level is an extra fee. If we are delivering to a party room, please provide a contact name and number.
Do you offer customer pick-up?
Pick-up available upon request based on meeting minimum order and appropriate vehicle requirements.
Pick or Delivery Options
Stay tuned more info coming soon.
How and when do I pay?
We accept cash, e-transfer, and credit card. Cheques are only accepted from Corporate Customers. Payments by credit card for orders up to $2500 are subject to a 5% surcharge. The cost for credit card payments greater than $2500 is available upon request. Payment is due the Wednesday prior to delivery.
Do I need to leave a deposit to secure my rental?
A minimum of $50 or 20% of the order amount is required at time of booking. Should you need to cancel your order/event, your deposit will be applied as a credit to your next booking.
Can we arrange a prior site visit?
Yes. There is a $100 per site inspection fee, which is waived if you proceed with renting a tent from us. The site visit allows us to not only determine what size tent you may need but also make any other suggestion about the spacing and placement requirements for tables, chairs, bars, barbecues, buffets, dance floor, games, etc.
Can you deliver and set up the tent without my being there?
Setting up a tent rental on an unattended property is fine, as long as we have access (i.e., gates are open, no obstacles to delivery vehicles, etc.) and the location of the tent has already been clarified, or there are markings on the ground for the installation team to follow.
When do you deliver and pick up?
We typically deliver one business day before your event and pick up on the next business day following your event.
What other information is important when booking a tent?
We would need the following information to be able to quote you accurately:
• Are there any obstructions on the ground?
• Are there any overhead obstructions?
• Is there a sprinkler system?
• What is the surface of where the tent is going to be set up (grass, asphalt, gravel, deck etc.)?
• Do you need walls for the tent?
• Do you need globe lights for the tent?
Who is responsible for the security of tents from vandalism or other damage?
Fortunately, we have had very few incidents over the years however you are responsible for any damages caused by vandalism or unruly guests to any of the rental items, including tents. Often our customers arrange for overnight security service to assure nothing untoward happens.
Cancellation notice
We understand, life happens. If you need to cancel your order, we ask that you provide us with 24hours notice.
Damage or Broken Items
All our rental items are cleaned and tested prior to leaving our location. Our team will provide instructions on how to operate machines and/or utilize items. You are responsible for any loss or damage to the items rented and for their return in the same condition in which they were received.
For any *loss or *damage whatsoever to the items, you agree to cover the cost of repairs and/or replacement.
(*Loss) or (*Damage) = "by willful neglect or abuse, theft, mysterious or unexplained disappearance, or shortages on inventory".